SEGMENT
Americas Revenue
Revenue attributed to the Americas by customer billing address during the reported period.
americasRevenue- Frequency
- quarterly / annual
- Reported history
- Q1'18 — Q2'26
Zoom Video Communications KPI & segment coverage
Operating KPI and segment definitions available for Zoom Video Communications (ZM) through the VizualStocks API.
ZM11 metric seriesCatalog checked 2026-10-28
Active metrics 10
SEGMENT
Asia Pacific Revenue
Revenue attributed to Asia Pacific by customer billing address during the reported period.
asiaPacificRevenue- Frequency
- quarterly / annual
- Reported history
- Q1'18 — Q2'26
COMPANY KPI
Customers With Trailing Twelve Month Revenue Above 100 Thousand
Number of customers with trailing twelve month revenue above $100,000 at period end.
customersWithTrailingTwelveMonthRevenueAbove100Thousand- Frequency
- quarterly / annual
- Reported history
- Q1'18 — Q2'26
SEGMENT
Enterprise Revenue
Revenue from customers served through Zoom's direct sales teams, resellers, or strategic partners.
enterpriseRevenue- Frequency
- quarterly / annual
- Reported history
- Q1'24 — Q2'26
SEGMENT
Europe Middle East And Africa Revenue
Revenue attributed to Europe, Middle East and Africa by customer billing address during the reported period.
europeMiddleEastAndAfricaRevenue- Frequency
- quarterly / annual
- Reported history
- Q1'18 — Q2'26
COMPANY KPI
Net Dollar Expansion Rate For Enterprise Customers
Trailing twelve-month average of period-end net dollar expansion rates for the issuer-defined Enterprise customer cohort, including upsells, contraction and attrition. This is not the older customer-with-more-than-ten-employees cohort or a single-quarter retention ratio.
netDollarExpansionRateForEnterpriseCustomers- Frequency
- quarterly / annual
- Reported history
- Q4'20 — Q2'26
COMPANY KPI
Online Average Monthly Churn
Issuer-reported average monthly MRR churn of the Online customer base for the stated reporting period. Quarterly values and directly reported fiscal-year values have distinct periods; fiscal-year values are not Q4 carry-forwards or averages calculated by this API.
onlineAverageMonthlyChurn- Frequency
- quarterly / annual
- Reported history
- Q4'20 — Q2'26
COMPANY KPI
Online Mrr From Customers With At Least 16 Months
Percentage of Online monthly recurring revenue from customers continuously subscribed for at least 16 months.
onlineMrrFromCustomersWithAtLeast16Months- Frequency
- quarterly / annual
- Reported history
- Q1'24 — Q2'26
SEGMENT
Online Revenue
Revenue from customers that subscribe to Zoom directly through its online channel.
onlineRevenue- Frequency
- quarterly / annual
- Reported history
- Q1'24 — Q2'26
COMPANY KPI
Remaining Performance Obligations
Total billed and unbilled contracted consideration expected to be recognized as future revenue at period end. Includes current and noncurrent RPO; not just deferred revenue, unbilled consideration, or the portion expected within twelve months.
remainingPerformanceObligations- Frequency
- quarterly / annual
- Reported history
- Q1'18 — Q2'26
Discontinued historical metrics 1
COMPANY KPI
Number Of Enterprise Customers
Period-end count of distinct business units engaged through direct sales teams, resellers or strategic partners, rounded down to the nearest hundred. Customers with lower MRR were transferred to Online in FY2025 Q1 (approximately 26,800) and FY2026 Q1 (approximately 11,400). Counts remained in the investor-deck appendix through FY2026 Q4 after removal as a key metric from filings.
numberOfEnterpriseCustomers- Frequency
- quarterly / annual
- Reported history
- Q4'20 — Q4'25