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VizualStocks APIOperating KPI and segment definitions available for ServiceNow (NOW) through the VizualStocks API.
ServiceNow revenue attributed to users located in Asia-Pacific and other markets, including both subscription and professional-services revenue. The measure is based on user location, not the location of ServiceNow's data centers or legal entities.
asiaPacificRevenueAverage annual contract value per ServiceNow customer within the cohort whose individual ACV exceeds $5 million at period end. It equals the aggregate ACV of those large customers divided by the number of customers in the cohort, showing expansion within ServiceNow's biggest accounts rather than new bookings in the quarter.
averageAnnualContractValueOfCustomersAbove5MillionServiceNow contracted revenue not yet recognized that is expected to become revenue during the next 12 months. It includes deferred revenue and non-cancellable future billings but excludes arrangements billed in arrears, such as certain time-and-materials services.
currentRemainingPerformanceObligationsPercentage of expiring ServiceNow annual contract value retained, calculated as 100% minus ACV from lost customers divided by renewed ACV plus lost-customer ACV. It is ACV-weighted rather than customer-count based and generally excludes ordinary downsells unless most of a customer's ACV is lost.
customerRenewalRateNumber of customers with annual contract value above 5 million at period end.
customersWithAnnualContractValueAbove5MillionThrough Q4 2024, this series represents ServiceNow subscription revenue from digital-workflow products excluding separately disclosed IT Operations Management products. Beginning in Q1 2025, the stored values switch to total subscription revenue after ServiceNow stopped providing that product split, so the series is not definitionally comparable across the boundary.
digitalWorkflowRevenueServiceNow revenue attributed to users located in Europe, the Middle East and Africa, including both subscription and professional-services revenue. The measure is based on user location, not the location of ServiceNow's data centers or legal entities.
europeMiddleEastAndAfricaRevenueServiceNow contracted revenue not yet recognized that is expected after the next 12 months, calculated as total remaining performance obligations less current RPO. Most of this longer-dated backlog is typically recognized in months 13 through 36.
nonCurrentRemainingPerformanceObligationsServiceNow revenue attributed to users located in North America, including both subscription and professional-services revenue. The United States accounted for 95% of this regional total in the first half of 2026.
northAmericaRevenueGross profit ServiceNow reports for professional services and other in its revenue source breakdown, calculated as revenue less the direct costs assigned to that activity and measured in U.S. dollars.
professionalServicesAndOtherGrossProfitRevenue from ServiceNow implementation, configuration, architecture and optimization services plus customer and partner training. Professional-services revenue is recognized as work is delivered, primarily under time-and-materials arrangements, rather than ratably like cloud subscriptions.
professionalServicesAndOtherRevenueGross profit ServiceNow reports for subscriptions in its revenue source breakdown, calculated as revenue less the direct costs assigned to that activity and measured in U.S. dollars.
subscriptionGrossProfitAverage annual contract value per ServiceNow customer within the cohort whose individual ACV exceeded $1 million at period end, calculated as the cohort's aggregate ACV divided by its customer count. ServiceNow retired this cohort after Q4 2024 in favor of reporting customers above $5 million in ACV.
averageAnnualContractValueOfCustomersAbove1MillionNumber of customers with annual contract value above $1 million at period end.
customersWithAnnualContractValueAbove1MillionHistorical subscription revenue from ServiceNow IT Operations Management products, which help customers discover, monitor and optimize the health and performance of technology infrastructure and services. ServiceNow stopped disclosing this product-level revenue after Q4 2024, so later zero placeholders do not mean the business stopped generating revenue.
informationTechnologyOperationsManagementProductsRevenue